The Lash Studio

Policies

Appointments

Lash Studio requires all appointments to be reserved with a credit or debit card, including appointments made online or through the phone. Any Full Set appointment that is not secured with a credit card at least 24 hours before the reserved appointment time will be cancelled. If you have scheduled an appointment online you will receive a call from the studio in order to complete the scheduling process with a credit or debit card.

Fills from another salon

We do allow fills from other salons work but we must see your lashes to determine if it is a 0-2 or 3 week fill. If it is more than a 3 week fill we will have to do a full set.We can not guarantee how long the lashes will last when filling in someone else’s work.

Cancellations

A credit card is required at the time of booking to secure your appointment.
$50 deposit is required for all full set appointments.
A minimum of 24HR notice is required.
Late cancellation result in a 50% charge or no shows will result in a full charge.

Refunds

No refunds will be given for any reason on services or products. If you are unhappy with your service you have to report it to us within in 48 hours of your appointment to discuss your concerns and if a fix free of charge can be done, it will be if it is at fault of application or product.

Full Set

All Full Set appointments are to be reserved with a credit card. Any Full Set appointment that is not secured with a credit card at least 24 hours before the reserved appointment time will be cancelled. If you have scheduled an appointment, you will receive a call from the studio in order to complete the scheduling process with a credit card. If any Full Set appointment is rescheduled or cancelled less than 24 hours of the original appointment time, a cancellation fee will be charged to the credit card on file. The cancellation fee for a Full Set appointment is half the amount of the scheduled service. 

After Care Expectations

We can not guarantee our work will last if aftercare is not followed. Your lash retention is based strongly on your aftercare and upkeep. We provide aftercare instructions and a bottle of lash bath for $30

Late Arrival

If you arrive more than 15 minutes late your appointment may need to be rescheduled as the lash techs work back to back. Unless the technician agrees to take you.

Small Children

We strive to make each guest experience as relaxing and as safe as possible. In order to do so, we politely ask that guests refrain from bringing small children or infants to their appointments. Our technicians are focused on delivering the best possible service and they are unable to monitor young ones while doing so.  

Pets

Lash Studio does not allow pets or animals in the salon, with the exception of Certified Service Animals.

CALL THE LASH STUDIO IF YOU HAVE ANY QUESTION ABOUT OUR POLICIES. 

The Lash Studio

CONTACT

Phone: 508-367-9292
Email: Info@lashstudiocapecod.com

HOURS

Mon-Sat:
9am – 6pm

LOCATION

760 Main Street- 7L
Hyannis, MA 02601

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