Policies

Appointments

Lash Studio requires all appointments to be reserved with a credit or debit card, including appointments made online or through the phone. Appointments are by reservation only.

A non-refundable 50% deposit is required when making appointments for any service. Retainers are due within 24 hours. We will allow one-time rescheduling if at least 48 hours notice is given. Keep in mind that technicians block at least 2-3 hours for a full appointment. Your deposit will be deducted from the total due.

Cancellations

Twenty-four (24) hour notice is required for all canceled appointments. A notice with less than 24 hours will keep the 50% deposit, it will not be refunded. A No-Show is considered 3 hours or less for the scheduled appointment. This will result in a 100% charge for the scheduled service on the card on file. Only phone calls are accepted.

In the event of more than two canceled appointments, no-shows or late arrivals, The Lash Studio reserves the right to stop providing services.

Refunds

Refunds are NOT offered in any circumstance for any service. If you are not satisfied with your lash treatment, you have 3 days to contact us and schedule a time to come in so we are able to assess the treatment or reapply lost lashes. If you contact us after 3 days, the refill price will be applied.

Late Arrival

If a Customer is more than 15 (fifteen) minutes late for their scheduled appointment, The Lash Studio reserves the right to cancel their appointment and debit the registered card.

If you are late for a full or eyelash refill appointment, we will apply what we can for the remainder of the appointment time, however you will still be charged for the scheduled service.

Fills from another salon

We do allow fills from other salons work but we must see your lashes to determine if it is a 0-2 or 3 week fill. If it is more than a 3 week fill we will have to do a full set. We can not guarantee how long the lashes will last when filling in someone else’s work.

After Care Expectations

We can not guarantee our work will last if aftercare is not followed. Your lash retention is based strongly on your aftercare and upkeep. We provide aftercare instructions and a bottle of lash bath for $30

Small Children

We strive to make each guest experience as relaxing and as safe as possible. In order to do so, we politely ask that guests refrain from bringing under the age of 12 are allowed in the studio to their appointments

Pets

Lash Studio does not allow pets or animals in the salon, with the exception of Certified Service Animals.

CALL THE LASH STUDIO IF YOU HAVE ANY QUESTION ABOUT OUR POLICIES.